Golden Guarantee

Vigoor offers a Golden Guarantee on all our luxurious watches without exception.

How long is the guarantee?

• The guarantee lasts 24 months from the date of purchase.

• The guarantee card is inside each product box.

What does the guarantee cover?

• Manufacturing defects (mechanical failure).

• Color change.

• Water damage.

What does the guarantee not cover?

• Misuse, such as cracks or scratches.

What should I do if the product malfunctions, changes color, or gets water-damaged?

• Please contact us at our customer service number (WhatsApp): +971586800295.

What will I get if the product malfunctions?

• Vigoor will replace the product with a new one.

• If the product is unavailable, the customer may choose any other product of equal value.

Will I be charged for the guarantee service?

• If the defect is not caused by misuse, the customer will not incur any charges.

• Vigoor will cover all costs, including shipping fees.

Exchange Policy

We are proud to offer a hassle-free product exchange system.

Damaged Products

• If you receive a damaged product, Vigoor will cover all shipping costs.

• The product must not have been used and should remain in its damaged condition.

• If the product gets damaged during use, Vigoor guarantees to repair it during the warranty period (two years).

• The damage must not be caused by misuse (scratches, cracks, or tears).

Exchanging New Products

• Exchanged products must be in brand new condition.

• The product must be unused.

• It must be returned in its original packaging.

• The exchange period is a minimum of 3 days.

Multiple Product Exchange

• If more than one product is purchased, and only one or more products are exchanged, the customer will bear the shipping costs.

• The shipping cost will be deducted from the total value of the exchanged products.

• You can return the products to Vigoor.

• Upon receipt, we will verify the product’s condition.

• Once verified, we will immediately replace it with a new one.